From the initial application to the move-out walkthrough, a landlord’s ability to communicate well with renters greatly influences a successful tenancy. But what if an applicant speaks a different language? How can a landlord and tenant agree on rental terms, resolve maintenance issues, and share concerns or changes if they can’t understand each other? Entering a lease with a renter who speaks a different language requires special handling, but the right strategies can produce a successful landlord-tenant relationship.
Find a Good Translator.
Ideally, recruit someone who speaks both languages fluently to attend meetings between you and your tenant—especially during the initial walkthrough when questions may arise. Your tenant may have a family member or friend who understands your primary language and can assist with essential conversations. This solution is financially beneficial and allows your tenant to communicate through someone they trust.
If your tenant doesn’t have someone to fill such a role, consider hiring a professional translator. The law requires renters to fulfill their lease terms, regardless of their language, so it’s critical that they fully comprehend what they’re signing. A hired translator can help you and your tenant come to a clear understanding and ensure your agreement’s fairness and confidentiality.
Utilize Other Resources.
Many government and non-profit organizations provide resources to immigrants and others facing a language barrier. Research the aid available in your area to see how these groups could help facilitate communication between you and your tenant. Once you’ve compiled a list of local resources, share it with your tenants to ease the transition into their new community.
If you’re likely to work with multiple tenants who speak different languages, consider learning enough basic phrases to navigate day-to-day interactions. Language classes are available through a variety of online and local sources. Additionally, many apps provide translation services via rapidly improving technology.
Despite potential inaccuracies, these programs easily and inexpensively move you and your tenant closer to bridging the language gap. Providing essential communications in writing helps avoid misunderstandings and lets your tenants use translation services and refer to specific details. And don’t forget that pictures or diagrams are a universal method of conveying words, phrases, or concepts.
Everyone Has a Right to Housing
When the complexities of renting to a tenant who speaks a different language seem daunting, remember that everyone has the right to safe, stable lodging. Landlords who provide federally subsidized housing remain obligated to offer language assistance to tenants when needed. The Fair Housing Act states landlords can’t discriminate against applicants due to their national origin. Anyone in the rental business must be willing to work with people of many nationalities and cultures. By embracing these differences, you will broaden your perspective, gain valuable experience, and fill your units with tenants from every walk of life.
About Rentals America
Rentals America provides full-service property management for residential rental properties. Our team is completely dedicated to property management, and we’re here to help landlords navigate the rental market.
