No matter how much experience you have as a landlord or how thoroughly you screen potential tenants, conflicts are bound to arise occasionally. Offering your tenants respect, open communication, and clear expectations will go a long way toward resolving minor issues and keeping your landlord-tenant relationships amicable. In addition, here are tips that can help you avoid disputes at each stage of your lease: 

Before Move-In  

Advertise your unit accurately and in a way that will attract the type of tenants you are seeking. Be clear upfront about your screening process, rental requirements, and rules tenants will need to follow.

Perform a walkthrough with new tenants, recording the current state of the unit both in writing and with dated photographs. Note what furniture items (if any) are included in the unit. Clarify how many keys the tenant received. 

Confirm that your tenant thoroughly understands the lease before signing and take time to address any questions or concerns. The lease should spell out each party’s specific rights and responsibilities. Discuss when and how the rent will be paid and how delinquent payments or rent increases will be managed. 

During Tenancy 

Respect your tenant’s right to privacy. Try to minimize inspections and interruptions so your tenant can peacefully enjoy the space they have rented. 

Keep the unit in good repair. Ensure your tenant knows to notify you promptly of any problems and respond quickly to maintenance requests. 

Document any damage and repairs performed during the lease, documenting any agreements outside the lease terms in writing. 

Remember to be flexible! Agreeing to reasonable requests from your tenant will foster appreciation and goodwill in your relationship. 

When the Lease Ends 

Give the outgoing tenants with move-out instructions so they’ll understand the expectations and how they’ll need to prepare the home.  This will allow them time to fix any issues and handle cleaning ahead of the move-out date.  

Providing a cleaning checklist and a copy of the move-in inspection can be helpful as well. 

Send an itemized list of any damages or cleaning (if necessary), and the amount that will be withheld from the security deposit to handle it.

Conflict prevention is ideal, but when disagreements arise, it will be up to you to find a peaceful resolution as calmly and professionally as possible. 

 About Rentals America   

Rentals America provides full-service property management for residential rental properties. Our team is dedicated to property management, and we are here to help property owners navigate the rental market.