In an ideal world, every tenant would pay rent on time, treat their unit with care and respect, and fulfill each lease clause throughout a long, uncomplicated tenancy. But unfortunately, property owners don’t live in an ideal world, nor do their renters. Sometimes a tenant damages property or breaks a lease in a way that needs to be dealt with firmly. But other times, the tenant’s circumstances may justify handling a situation leniently and could salvage an otherwise positive relationship.
Here are some thoughts to consider when deciding whether to be lenient with tenants.
Late Payments
Your rental property investment relies on your ability to collect rent, and a tenant’s failure to pay on time is a breach of contract that could merit penalties or even eviction, depending on the terms of your lease. But expenses add up quickly when you have a high tenant turnover rate, so consider gentler alternatives when a tenant’s payment is late. Sometimes a reminder is all it takes, especially if a holiday or other occasion has thrown off their routine. If the problem persists, have a conversation with your tenant about why they’ve failed to pay their rent. If they’re having financial troubles, consider referring them to a rent assistance program or creating a payment schedule. Solving the problem with patience and open communication (and regular reminders for a well-meaning tenant who’s a bit forgetful!) will likely be in the best interests of you and your tenant.
Property Damage
Even the most conscientious homeowners sometimes cause accidental damage to their property, so it’s fair to assume the same can happen to well-meaning tenants. If you notice damage beyond ordinary wear and tear, reach out in a non-confrontational way and listen to your renter’s side of the story. If the damage was accidental and the tenant has otherwise taken good care of the unit, consider extending leniency as you find a resolution that allows your relationship to continue peacefully beyond the incident.
Broken Lease
Under certain circumstances, such as active military duty or domestic abuse, a tenant must be allowed to break a lease without penalty. Check your state and local laws to see what exceptions apply in your area. But even if you aren’t legally obligated to allow a tenant to break their lease, there may be circumstances where leniency is the best option. For instance, a tenant who accepts a job transfer to a distant location wouldn’t be able to stay in the unit no matter how severe the penalties they’d face for breaking their lease. Likewise, a tenant who gets divorced, receives a devastating diagnosis, or loses their job may not have the financial means to continue paying rent at their current level. If your renter breaks their lease, find out why and balance exercising your rights and offering compassion.
No matter what challenging situations arise between you and your tenants, remember that professionalism, flexibility, and good communication will always go a long way toward achieving a peaceful resolution.
About Rentals America
Rentals America provides full-service property management for residential rental properties. Our team is dedicated to property management, and we’re here to help landlords navigate the rental market.
